Refund policy

Return & Refund Policy – BoxKraft Studio

Last Updated: October 25, 2026

BoxKraft Studio sells two kinds of products:

  • Printed products (stickers, cards, hang tags, tissue, garment labels and other items printed with your design), which are made specifically for your brand.
  • Ready-stock products (plain, unprinted items such as tamper-proof and frosted bags, kraft paper tape, honeycomb wrap, shredded paper and hang tag strings), which ship from our stock.

Please read this policy before placing an order.

1. Your Design Proof (Printed Products)

Every printed order includes a free digital proof, shared on WhatsApp or email, before anything is printed. Once you approve the proof, we print exactly as approved.

Please check spelling, colours, size and placement carefully. Errors in an approved proof are not eligible for a reprint or refund.

2. When We Can Help (All Products)

We will replace, reprint or refund your order only if:

  • You received the wrong product
  • The product was damaged during transit
  • The product has a printing or manufacturing defect, or does not match your approved proof

Please contact us within 48 hours of delivery.

3. Returns of Unopened Ready-Stock Products

Ready-stock products can also be returned if they are unopened, unused and in their original packaging. Please contact us within 7 days of delivery to request a return.

  • Return shipping is paid by the customer, unless the item is wrong, damaged or defective.
  • Once we receive and check the returned items, we refund the product value to your original payment method.
  • Original shipping charges are non-refundable.
  • Printed products cannot be returned unless they fall under Section 2.

4. How to Raise a Claim

Please share:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging
  • An unboxing video

Please record a clear unboxing video while opening the sealed package, showing the unopened parcel, the shipping label and the product condition after opening. Claims without unboxing proof may not be accepted.

5. Replacement, Reprint or Refund

Once we verify a claim, we will replace, reprint or refund your order, at our choice.

Approved refunds are made to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the issue was caused by an error from BoxKraft Studio.

6. Order Cancellation

  • Printed products: you can cancel for a full refund before you approve your design proof. Once you approve your proof and printing starts, the order cannot be cancelled.
  • Ready-stock products: you can cancel for a full refund before the order is dispatched.

7. Colour & Print Variations

Slight variations in colour, print placement, material texture and finishing may occur due to screen settings, lighting and the printing or manufacturing process. Minor variations are normal and are not treated as defects.

8. Delivery Delays

BoxKraft Studio is not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Strikes or lockdowns
  • Natural disruptions
  • Incorrect address details provided by the customer

9. Contact Us

For any return, refund or order-related queries, contact us:

BoxKraft Studio
📧 Email: hello@boxkraftstudio.com
📞 Phone/WhatsApp: +91 7400417913

We aim to resolve genuine concerns as quickly as possible.